Apache Kafka for Conversational AI, NLP and Chatbot

Natural Language Processing (NLP) helps many projects in the real world for service desk automation, customer conversation with a chatbot, content moderation in social networks, and many other use cases. Apache Kafka became the predominant orchestration layer in these machine learning platforms for integrating various data sources, processing at scale, and real-time model inference. This article shows how companies across different industries such as the carmaker BMW, the online travel and booking Expedia, and the dating app Tinder leverage the combination of event streaming with machine learning for reliable real-time conversational AI, NLP, and chatbots.

(Originally posted on Kai Waehner’s blog: “Apache Kafka for Conversational AI, NLP and Chatbot”… Stay informed about new blog posts by subscribing to my newsletter)

Natural Language Processing (NLP)

Natural language processing is a subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language, mainly how to program computers to process and analyze large amounts of natural language data. The goal is a computer capable of “understanding” the contents of the text, documents, and speech, including the contextual nuances of the language within them. The…